Whether you scan today or not — we'll get you there

Problem

Prepped chamfer or shoulder was not detectable for the scanner due to distance and camera angulation. Inflammatory tissue with no cord being used to keep the margin visible.

Solution

Scan the occlusal first, then lingual and the buccal last, turning the camera at a 90° angle to capture the margin correctly. Pack cords or use retraction material to keep the margin clear — especially in a Sub-G margin situation. Maintain proper angles and distance from teeth during scanning.

Problem

Excessive moisture can impact the quality of the scan and lead to identification difficulties, causing delays.

Solution

Thoroughly dry the area using a paper napkin or a 2x2. Air can be used, but it may also cause tissue collapse around the margin.

Problem

A sample of a perfect scan and a perfect prep.

Solution

Prepped area was kept dry and clean and the correct scanning sequence — occlusal, lingual, then buccal — was followed.

Problem

The most common mistake is failing to capture the emergence profile correctly. The scan body has not been removed before the bite scan, and moisture and scan prep are critical.

Solution

Make sure the area is dry and the emergence profile is scannable. After removing the healing cap and installing the scan body, take an x-ray BEFORE scanning to confirm the scan body is fully seated and facing the correct position. Remove the scan body before the bite scan to capture an accurate bite.

Problem

The Rx often lacks specific information for the lab about design and material. Tooth numbers can be wrong and unprotected margins can collapse, leading to insufficient scans.

Solution

Regardless of product, it's all about correct prepping and capturing the margin — avoiding moisture and other interference, and capturing the contacts and exact occlusal clearance. No data should be missed. What the scanner can't see, won't be captured.